Learning how to listen well is key to success in business and life. This title offers ½-day; full-day, and 2-day workshops that focus on helping facilitators define the elements of effective listening—self awareness, attentiveness, paraphrasing, and empathizing.  Numerous exercises, handouts, assessments, and tools are included to help users develop training programs for both individual and organizational requirements. This title comes with a companion CD-ROM containing all support materials.

Defines the elements of effective time management and provides a blueprint for improving organizational skills and increasing productivity.  Addressing the various activities that fall under the time management umbrella—setting priorities and goals, analyzing where time is spent, demands on time, and scheduling—Time Management Training reveals how to help others develop strategies for increased productivity and effectiveness. Workshops address issues including scheduling, delegating, procrastinating, managing distractions, over-commitment, managing email, and paperwork. Also includes additional resources and tools available for download.